FAQ
Quick answers about production, shipping, returns, and materials.
How long does production take?
Production
- Jewelry engraving: 2–5 business days
- Embroidered keepsakes: 5–10 business days
Production time is separate from shipping.
When will my order ship within the U.S.?
Shipping (U.S.)
- Tracked delivery, typically 3–7 business days in transit
- Shipping begins after production is complete
- Free U.S. shipping on orders $129+
Do you ship internationally?
Yes — we currently ship internationally to select locations.
Timing Production time + approximately 7–20 business days in transit (varies by destination).
Rates Flat, tracked rates shown at checkout. Jewelry ships at a lower rate than bulky apparel.
Duties & taxes Your local customs/carrier may collect VAT/duties on delivery; these are not included in your order total.
Address tips Enter your address in English characters and include a local phone number for the carrier.
If you don’t see your country at checkout, contact us.
Can I return or exchange a personalized item?
Returns
Personalized & made-to-order items are final sale (see policy). If an item arrives defective or damaged, contact us within 7 days and we’ll make it right.
What materials do you use? Will it tarnish?
Materials
- 316L surgical-grade stainless steel: hypoallergenic, water-safe, won’t turn skin green
- Embroidery is stitched to endure
Any tips for faster delivery or the best photo upload?
- For faster delivery of non-custom items, place a separate order
- Best photos: clear, well-lit, subject centered; avoid heavy filters