Privacy policy

Privacy Policy

Effective Date: February 26, 2024
Last Updated: August 27, 2025

Stitch a Story ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and share your personal information when you visit our website (https://stitchastory.com), interact with us, or make a purchase.

1. Information We Collect

Personal Information You Provide:

  • Name, email, address, phone number
  • Order and billing details
  • Account and login credentials
  • Messages you send us

Automatically Collected Information:

  • Device type, IP address, browser type
  • Pages visited and interaction with the Site
  • Cookies and analytics data

Third-Party Sources:

  • Payment processors
  • Shopify and marketing partners

2. How We Use Your Information

  • Fulfill and manage your orders
  • Provide and improve customer service
  • Process payments and facilitate delivery
  • Send transactional and promotional emails
  • Prevent fraud and ensure security
  • Comply with legal obligations

3. Cookies & Tracking

We use cookies and similar technologies to personalize content, remember your preferences, and analyze traffic. For Shopify-related cookies, see: Shopify Cookie Policy.

4. Sharing Your Information

We may share your information with:

  • Service providers (Shopify, payment processors, shipping partners)
  • Marketing and ad partners (e.g., Shopify Audiences)
  • Legal authorities (if required)
  • In the event of a business transfer or sale

We do not sell or use your sensitive information to infer characteristics.

5. User Generated Content

Reviews or comments you share publicly on our site may be viewed and used by others. We are not responsible for how this content is used.

6. Children’s Data

Our Services are not intended for children under 13. We do not knowingly collect information from children.

7. Security and Retention

We implement safeguards to protect your data but cannot guarantee absolute security. We retain your information only as long as necessary to fulfill our services or meet legal obligations.

8. Your Rights

Depending on your location, you may have the right to:

  • Access or delete your personal data
  • Correct inaccuracies
  • Opt out of targeted advertising
  • Limit processing of sensitive information

You can exercise these rights by contacting us at: inquirysas@yahoo.com

To opt-out of Shopify's ad services, visit: https://privacy.shopify.com/en

9. International Users

If you're located outside the U.S., your data may be transferred and processed in the U.S. using lawful mechanisms such as Standard Contractual Clauses.

10. Refund & Return Policy (Summary)

All custom orders are final sale. Cancellations, refunds, or returns are not accepted unless a mistake was made. Please report any errors within 5 hours of purchase. We are not responsible for lost or stolen packages.

11. Contact

If you have questions about this policy or wish to file a complaint, please contact us:

Email: inquirysas@yahoo.com

12. International Shipping & Customs (Additional Disclosures)

When you choose international shipping, we share only the information necessary to deliver your order and clear customs. This may include:

  • What we share: recipient name, shipping address, email, phone number, order contents/description, item value, and customs/HS codes.
  • Who receives it: postal and courier carriers, customs authorities, and (where required) customs brokers in the destination country.
  • Why: to generate shipping labels and customs forms, provide tracking updates, complete import clearance, and deliver your parcel.
  • Lawful basis: performance of our contract with you (fulfilling your order) and compliance with legal obligations (customs, tax, sanctions, and security rules).
  • Duties & taxes: assessed by your local customs or carrier, separate from your order total. These are processed outside our systems and may involve your carrier sharing limited delivery info back to us (e.g., delivery status).

13. International Data Transfers

We operate on ecommerce and payment platforms that may process data in multiple countries. Where required, we rely on Standard Contractual Clauses or equivalent safeguards for transfers from the EEA/UK/Switzerland and other regions. By ordering from a location outside the U.S., you acknowledge that your personal data will be transferred to and processed in the U.S. and other countries to complete your order.

14. Regional Privacy Notices (Adds to Section 8)

EEA/UK/Swiss residents: In addition to the rights listed above, you may have the right to data portability, to object to processing (including profiling for direct marketing), and to request restriction of processing. Our primary legal bases are: contract (to fulfill your order), legitimate interests (fraud prevention, security, analytics), consent (where required, e.g., email marketing/certain cookies), and legal obligation (tax, customs, accounting). You can lodge a complaint with your local data protection authority.

California residents (CPRA): You may have the right to know, delete, correct, and limit the use of sensitive personal information, and to opt out of “sale” or “sharing” for cross-context behavioral advertising. We do not sell personal information. To exercise rights, email inquirysas@yahoo.com.

15. Your Choices

  • Email marketing: You can unsubscribe via the link in our emails.
  • Cookies: You can adjust browser settings to block/clear cookies. Some features may not function without them.
  • Do Not Track: We do not alter our data practices in response to DNT signals at this time.

16. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal, operational, or regulatory reasons. If we make material changes, we will update the “Last Updated” date above and, where appropriate, provide additional notice.

Thank you for trusting Stitch a Story with your personal information.