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Production & Shipping
Everything about timelines, delivery, and what to expect from order to unboxing.
Production (made to order)
Production time ≠ shipping time
- Jewelry engraving: 2–5 business days
- Embroidered keepsakes: 5–10 business days
- Edits/Cancellations: Accepted within 2 hours of purchase. Email inquirysas@yahoo.com with subject “Cancel Order #1234”. After 2 hours, production generally begins and personalized items can’t be changed or canceled.
Shipping — U.S.
- Tracked delivery, typically 3–7 business days in transit
- Shipping starts after production is complete
- Free U.S. shipping on orders $129+
International shipping
- We ship internationally to select locations
- Transit time: typically 7–20 business days after production (varies by destination)
- Duties/VAT may be collected by local customs or the carrier on delivery
- Please enter your address in English characters and include a local phone number
Tracking & delivery
- Tracking is emailed the moment your order leaves the studio
- Holidays & peak seasons may add time—thank you for your patience
- For faster delivery of non-custom items, place a separate order
Good to know
- Personalized & made-to-order items are final sale
- Address changes can only be made before shipment—contact us ASAP
- If anything arrives damaged, please contact us within 7 days and we’ll make it right